Shipping | MeowStars - Adorable Cat Scratchers, Trees, Toys & Crafts

SHIPPING INFORMATION

We strive to ensure your shopping experience with us is smooth and efficient. Please review the details of our shipping process below:

Processing Time

When you interact with the Site, we collect certain personal information to provide and enhance our services. This includes:

General Orders:Non-customised products are processed within 1–2 business days.
Customised Products: Require an additional 2–3 business days for crafting.

Note: If your order includes both customised and non-customised items, we will ship the order together once the customised products are ready. If you prefer separate shipments, please contact us to make arrangements.

During periods of high order volume, particularly during holidays, processing may take longer. If there are significant delays, we will notify you via email.

Shipping Time

We ship orders from Monday to Saturday. Delivery timelines are as follows:

Expedited Shipping: 5–14 business days
Standard Shipping: 12–30 business days

Once your order has been processed, you will receive:

Order Confirmation: Immediately after purchase.
Shipping Confirmation: Via text message and/or email, including your tracking number.

Please allow 1–2 business days after processing to track your shipment. For assistance, feel free to contact us via email.

Shipping Options

Free Standard Shipping

Eligibility: Free for orders over £45 (excluding remote areas).
Orders below £45 will incur a shipping fee.

Shipping Methods and Charges

Shipping Method	Charge	Delivery Time	Coverage
Free Standard Shipping	Free for orders > £45	7–15 business days	International (excludes remote areas)
Standard Shipping	£5.5 for orders < £45	7–15 business days	International
Expedited Shipping	£20	5–12 business days	International

Shipping Method: Free Standard Shipping

Charge: Free for orders > £45

Delivery Time: 7–15 business days

Coverage: International (excludes remote areas)

Shipping Method: Standard Shipping

Charge: £5.5 for orders < £45

Delivery Time: 7–15 business days

Coverage: International

Shipping Method: Expedited Shipping

Charge: £20

Delivery Time: 5–12 business days

Coverage: International

Holiday Shipping

During holiday periods, shipping companies may experience increased volumes, resulting in delivery delays. Please allow extra time for your order to arrive. If there is a significant delay, we will contact you via email.

Duties and Taxes

Import duties and taxes are levied by your local government and are the responsibility of the buyer/customer. These fees are separate from shipping costs and are typically collected by the carrier on behalf of local customs authorities.

Important Notes:

Meow Stars is not responsible for customs procedures or charges.
Duties and taxes are not included in your order total and do not go to Meow Stars.

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